End-user license agreement (EULA)
Last updated: February 10th, 2026
1 Interpretation and Definitions
Interpretation — The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions — For the purposes of this End-User License Agreement:
- Agreement means this End-User License Agreement that forms the entire agreement between You and the Company regarding the use of the Service.
- Service means the software, add-on, and/or cloud-based functionality provided by the Company and made available to You through an Application Store for use within a supported platform or environment.
- Application Store means any digital distribution or marketplace service through which the Service is made available, including but not limited to Atlassian Marketplace, Microsoft Marketplace, or their successors.
- Company refers to a legal entity ALDV OPS SK s. r. o., Tolsteho 5, 81106 Bratislava, Slovakia. Company ID: 54005949.
- Customer (referred to also as “You”) means the individual or legal entity that purchases or subscribes to the Service (including via an Application Store).
- Customer data (referred as also “Content”) means any data, text, files, records, or other information that is created, submitted, stored, or processed by You or Your Authorized Users through the Service.
- Authorized Users means the Customer’s employees, contractors, or other users permitted to access and use the Service under the Customer’s subscription.
2 Acknowledgment
By installing, enabling, accessing, or using the Service, You agree to be bound by the terms and conditions of this Agreement.
This Agreement is a legal document between You and the Company and it governs your use of the Service made available to You by the Company.
This Agreement is between You and the Company only and not with the Application Store. Therefore, the Company is solely responsible for the Service and its content. Although the Application Store is not a party to this Agreement, it has the right to enforce it against You as a third party beneficiary relating to your use of the Service.
The Service is licensed, not sold, to You by the Company for use strictly in accordance with the terms of this Agreement.
3 License
Scope of License
The Company grants You a revocable, non-exclusive, non-transferable, limited license to install, enable, access and use the Service strictly in accordance with the terms of this Agreement.
License Restrictions
You agree not to, and You will not permit others to:
- License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Service or make the Service available to any third party.
- Copy or use the Service for any purpose other than as permitted under the above section ‘License’.
- Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the Service.
- Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of the Company or its affiliates, partners, suppliers or the licensors of the Service.
Payment and Service Use
We do not directly collect any payments for the use of our services. All billing and payment processing for the usage of our Services is managed by the Application Store.
Certain Services may be provided free of charge. In such cases, we may request your feedback on your experience with our services to help us improve our offerings. Regardless of whether the Service is provided free of charge or through a paid mechanism, your data is protected in accordance with these Terms and our Privacy policies.
4 Content
As between the Company and You, all Content provided or created by You remains owned by You or your licensors, subject only to the limited rights granted to the Company to process such Content for the purpose of providing the Service.
Content Restrictions
The Company is not responsible for the entries, information or content of the Services’ users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under your account, whether done so by You or any third person using your account.
You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:
- Unlawful or promoting unlawful activity.
- Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
- Spam, machine generated content or randomly generated content, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
- Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
- Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
- Impersonating any person or entity including the Company and its employees or representatives.
- Violating the privacy of any third person.
- False information and features.
The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with this Agreement, to refuse or remove any Content. The Company further reserves the right to make formatting and edits and change the manner of any Content. The Company can also limit or revoke the use of the Service if You post such objectionable Content.
As the Company cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.
5 Intellectual Property
The Service, including without limitation all copyrights, patents, trademarks, trade secrets and other intellectual property rights are, and shall remain, the sole and exclusive property of the Company.
The Company shall not be obligated to indemnify or defend You with respect to any third party claim arising out of or relating to the Service. To the extent the Company is required to provide indemnification by applicable law, the Company, not the Application Store, shall be solely responsible for the investigation, defense, settlement and discharge of any claim that the Service or your use of it infringes any third party intellectual property rights.
6 Your Suggestions
The Company may freely incorporate, and otherwise use any feedback, comments, or suggestions provided by You regarding the Service for the purpose of improving or enhancing the Service, without obligation or restriction.
7 Modifications
The Company may modify or discontinue the Service or any part of it from time to time. Where reasonably practicable, the Company will provide advance notice of material changes or discontinuation. The Company will not discontinue the Service during an active paid subscription period without providing reasonable prior notice.
8 Updates
The Company may from time to time provide enhancements or improvements to the features/functionality of the Service, which may include patches, bug fixes, updates, upgrades and other modifications.
The Company may update or improve the Service from time to time. While specific features may evolve, the Company will use commercially reasonable efforts to ensure that Customers continue to receive the core capabilities for which they subscribed.
You further agree that all updates or any other modifications will be (i) deemed to constitute an integral part of the Service, and (ii) subject to the terms and conditions of this Agreement.
9 Maintenance and Support
Included Support — The Company provides technical support for the Service to Customers with an active paid subscription. Support is provided through the channels described on the Company’s support page or as specified in the applicable Application Store listing.
Support Scope — The Company will use reasonable efforts to respond to support inquiries, investigate reported issues, and provide assistance related to the configuration, operation, and use of the Service.
Support Priority Levels and Target Timeframes — The Company will use commercially reasonable efforts to respond to and address support requests submitted by Customers according to the following priority levels and target timeframes:
- Critical Issues – Service unavailability or severely degraded. The Company will initiate response and remediation efforts as soon as reasonably practicable, typically within 2 hours (two hours).
- High Priority Issues – Issues causing significant impairment of important functionality. The Company will typically respond within 24 hours (twenty four hours).
- Normal Priority Issues – Standard functional issues, questions, or minor defects. The Company will typically respond within five (5) business days.
- Low Priority Issues – Minor issues, cosmetic defects, or enhancement requests. The Company will typically respond within seven (7) business days.
These timeframes represent target response objectives and not guaranteed resolution times. Actual resolution time may vary depending on the nature and complexity of the issue.
Support requests can be submitted via: https://www.aldevadigital.com/support/ (or other channels we may publish).
Service Status — The Company may publish information regarding service availability, maintenance, and incidents through its public status page available at https://www.aldevadigital.com/status-page/.
The Company implements reasonable technical and organizational measures to protect Customer Data.
10 Privacy Policy
The Company collects and processes personal and service-related information only as necessary to provide and operate the Service, in accordance with the Company’s Privacy Policy available at: https://www.aldevadigital.com/privacy-policy/.
Where applicable, the processing of personal data is further governed by the Company’s Data Processing Addendum (DPA) available at: https://www.aldevadigital.com/dpa/.
11 Term and Termination
Term — This Agreement remains in effect for as long as You access or use the Service or maintain an active subscription through the applicable Application Store.
Termination by Customer — You may terminate this Agreement at any time by canceling Your subscription or uninstalling or disabling the Service through the applicable Application Store or platform.
Commitment During Subscription Period — The Company will not terminate or discontinue the Service for convenience during an active paid subscription period. In the unlikely event that the Service must be discontinued for operational, legal, or security reasons, the Company will provide reasonable advance notice and, where applicable, provide a pro-rated refund or other appropriate remedy for any unused subscription period.
Termination for Cause — The Company may suspend or terminate access to the Service if You materially breach this Agreement or fail to pay applicable fees. Where reasonably practicable, the Company will provide notice and an opportunity to remedy the issue before termination.
Effect of Termination — Upon termination or expiration of the subscription, Your right to access and use the Service will cease.
Data Access and Export — In the event that the Service is discontinued or a Customer’s subscription is terminated or not renewed, the Company will, where reasonably practicable, provide advance notice and a reasonable period during which the Customer may access the Service to export or back up Customer Data. Following such period, the Company may delete Customer Data in accordance with its data retention practices, unless otherwise required by applicable law.
12 Indemnification
You agree to indemnify and hold the Company harmless from claims arising from Your use of the Service in violation of this Agreement or applicable law.
The Company will be responsible for addressing any third-party claims that the Service infringes intellectual property rights to the extent required by applicable law.
13 Disclaimer of Warranties
The Service is provided on an “as available” basis. The Company will use commercially reasonable efforts to maintain a high level of availability and reliability of the Service.
To the maximum extent permitted by law, the Company disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
14 Limitation of Liability
To the maximum extent permitted by law, the Company’s total liability arising out of or relating to the Service will not exceed the total amount paid by You for the Service during the twelve (12) months preceding the claim.
The Company will not be liable for indirect, incidental, or consequential damages, including loss of profits, business interruption, or loss of data.
15 Severability and Waiver
Severability — If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver — Except as provided herein, the failure to exercise any right or require performance of any obligation under this Agreement will not affect a party’s ability to exercise such right or require such performance at any time thereafter, nor will any waiver of a breach constitute a waiver of any subsequent breach.
16 Changes to this Agreement
The Company may update this Agreement from time to time to reflect changes in the Service or applicable legal requirements. Where changes are material, the Company will provide reasonable advance notice prior to the updated terms taking effect.
Updated terms will apply to continued use of the Service after the effective date. If You do not agree to a material change, You may discontinue use of the Service or cancel Your subscription prior to the effective date.
Material changes will not reduce core functionality or support commitments during an active subscription period.
17 Governing Law
This Agreement shall be governed by the laws of the Slovak Republic, together with any directly applicable European Union regulations.
18 Entire Agreement
This Agreement constitutes the entire agreement between You and the Company regarding the use of the Service and supersedes all prior or contemporaneous agreements or understandings relating to the Service.
Additional terms may apply where You purchase or use other services provided by the Company, and such terms will be presented to You at the time of purchase or use.
19 Contact Us
If You have any questions about this Agreement or the Service, please contact the Company at privacy@aldevadigital.com or through support channels available at: https://www.aldevadigital.com/support/.