Reported incidents

  • Temporary services outage

    On the 15th Jan, 2024, at 19:09:26 (UTC+00) there was a temporary outage of our services, which lasted until 19:27:29 (UTC+00). The services were unavailable due to temporary outage of our service provider, which is now solved.

    Target product: EU location - all services affected
    Date reported: 2024-01-15
    Date resolved: 2024-01-15
  • Temporary outage of Event Calendar for Jira

    During the specified time window, it was observed that the plugin "Event Calendar for Jira" was not displaying correctly. Users of the calendar might have came across an error saying "Error occurred - please try again later" and the interface was not usable at all. The problem was related to the frontend (UI) functionality of the calendars and no data loss was observed. The problem is now fixed and we are very sorry for any inconvenience caused.

    Target product: Event Calendar for Jira
    Date reported: 2023-09-26
    Date resolved: 2023-09-27
  • Services temporary outage, 3rd Apr, 2022

    On the 3rd April, 2022, from 01:12:48 UTC+0 to 03:06:56 UTC+0 there was an outage of the ALDEVA Digital services recorded. It lasted for 1 hour and 54 minutes. During the outage there was no data loss recorded. The reason for the outage was a critical error on the VPS hosting discovered on the 2nd April, 2022 at 23:30:00 UTC+0. The problem was quickly resolved by the hosting company, but resulted in temporary unavailability of the ALDEVA Digital services.

    Target product: System wide outage
    Date reported: 2022-04-03
    Date resolved: 2023-04-03
  • “That is not my name” 🤔

    Some of you who are using one of our plugins Daily Standups for Jira may have experienced a very strange situation. And that is that the live chat that serves as a communication channel between you and Aldeva Digital showed you a different name than is your actual name. Date of the happening: 2021-06-30 00:01:00 (UTC) Date of resolution: 2021-06-30 13:00:00 (UTC) What was happening? This strange situation was happening on a very few Jira instances. In particular only on Jira instances that signed up for Daily Stanups for Jira a few weekly after the plugin launch (in 2020). You may have experienced, that instead of your actual name shown within the chat box, there appeared a name of your colleague or a name that was unknown to you. The name that was unknown to you was just a randomly generated name that served for testing purposes. It was caused by a technical error, that caused an incorrect user name to be assigned to an incorrect user id. This resulted in sending a mixed user names into our live-chat system. And because of that our live-chat system displayed an incorrect user name in an automated message that may have been sent to your side. What kind of data was affected? This situation regarded only your jira user name. Where there any data leaked? In this situation there were no data leaked.